Order processing time
We aim to process orders within 1–3 business days. Processing begins once payment is confirmed and the order is prepared for shipment. If an item is out of stock or requires special handling, we will notify you by email with any expected delays.
Transit times and regions
Estimated transit after processing varies by destination. For deliveries inside Canada expect approximately 3–7 business days. For shipments to the United States expect roughly 5–10 business days. These are estimates only and actual transit may vary due to carrier schedules, customs clearance and local factors.
Shipping charges and customs
Shipping rates depend on weight and destination and are calculated at checkout. For cross-border shipments, any customs duties, taxes or brokerage fees are the responsibility of the recipient. We cannot control or predict those charges; please check with local authorities for details.
Lost, delayed or damaged parcels
If your parcel is delayed or arrives damaged, contact us at [email protected] with your order information and a description of the issue. We will advise on the next steps and work with our carriers to resolve the problem where possible. Note that carriers and local customs authorities may also require additional time to investigate or process claims.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These brumatecanada Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 16320 24 St SW, 2409, Calgary, AB, T2Y 4T8, Canada.