Return window and eligibility
Most items are eligible for return within 30 days of delivery. Returned items must be in good condition and include all original parts and packaging where reasonably possible. Certain items such as final-sale exclusives or personalised products may be exempt—see the product description or ask our team before purchasing.
How to start a return
To begin a return, email [email protected] with your order number and a brief description of the reason for return. We will confirm whether the item is eligible and provide the return instructions. Customers are responsible for return postage and any customs or duties on international returns.
Return shipping and fees
Refund processing
Once we receive and inspect the returned item, refunds will be issued to the original payment method. Please allow up to seven business days from our receipt of the return for the refund to be processed. Original outbound shipping charges are non-refundable unless we specify otherwise.
Exceptions and defective items
If an item arrives defective or damaged, contact us immediately at [email protected] and include photos and a description. We will advise on the next steps, which may include replacement parts or an exchange depending on availability. Warranty claims are handled on a case-by-case basis and may require proof of purchase.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 16320 24 St SW, 2409, Calgary, AB, T2Y 4T8, Canada.