What we collect
When you visit or place an order we collect two categories of information: device and browsing details (such as browser type, IP address, time zone and cookies) and order details (name, billing and shipping addresses, payment information, email and phone). We refer to these collectively as Personal Information.
How we use personal information
We use Order Information to process purchases, arrange shipping, issue order confirmations and communicate about your order. Device and browsing information help us detect and prevent fraud and maintain site functionality. We also use collected information to respond to customer service requests.
Sharing with third parties
To fulfil orders we share information with service providers such as payment processors, couriers and warehouse partners. These third parties act on our behalf and are contractually required to protect your information. We may also disclose information to comply with legal obligations or to protect the rights and safety of our business and customers.
Cookies and local storage
We use cookies and similar technologies to keep the site working and to remember selections during a browsing session. A session cookie may be used to store a selected currency so prices remain consistent while you shop. Most browsers allow you to disable cookies, but doing so can affect site functionality.
Data retention and transfers
We retain order records for business and accounting needs unless you request deletion. Because we work with partners located outside Canada, your information may be transferred to, stored in, or processed in other countries including the United States. By using the site you consent to these transfers where necessary to provide services.
Your rights
If you are located in certain regions you may have rights to access, correct, or request deletion of your personal data. To exercise those rights or ask questions about our handling of your information, contact us at [email protected]. We’ll respond as required by applicable law.
Security
We implement reasonable administrative and technical safeguards to protect personal information. However, no online transmission is completely secure; we cannot guarantee absolute protection against unauthorised access.
Changes to this policy
We may update this Privacy Policy to reflect operational or legal changes. We recommend checking this page periodically. For privacy inquiries, please email [email protected].
Making a privacy request
Send a personal-information request for brumatecanada Store, 16320 24 St SW, 2409, Calgary, AB, T2Y 4T8, Canada, to [email protected]. Identity verification may be required before it is completed.